MedQuest FAQ
Ordering Questions
- First log into your MedQuest account. Then click the red “get started” button. Finally, follow the steps in the order form.
- Yes! We will service your account from start to finish, and we understand litigation often requires more documents as the case progresses.
- Please check your spam/junk indox as sometimes our account set up emails will be blocked by your email provider’s security features.
- Call us at 800-633-6251 or write us at info@MedQuestLtd.com.
Service Questions
- Med-a-Word is an added feature to our Record Reform® products. It’s a hyperlinked document that has all of the medical terminology and syntax that is used in medical records. It’s a great tool to have lots of different medical definitions in one place.
- A cost projection estimates the future and lifetime costs of medical treatments—such as surgeries, physical therapy, and ongoing care—related to a sustained injury.
- We require all relevant narratives, medical records, and billing documents. If you’re requesting a vocational or economic report, we may also need documentation of lost work or income streams, and occasionally tax returns.
- A PCP (Pocket Cost Projection) is designed for five-figure soft tissue injury cases, while an MCP (Medical Cost Projection) is suited for six-figure cases. An LCP (Life Care Plan) is used for seven-figure cases and high-cost injuries such as burns or amputations. Unlike PCPs and MCPs, LCPs include a medical evaluation, while the other two do not involve a personal evaluation of the plaintiff.
- A UCR (Usual, Customary, and Reasonable) report evaluates all medical bills in a case to determine if they reflect fair market value. This can help strengthen a case if costs were undervalued but may also highlight overpayments that could impact case value.
SettlementPay℠ Questions
- When placing your order, select “Yes” for the SettlementPay℠ option. This will generate an application for you to complete. Be sure to upload a copy of the complaint along with your documents.
- The initial approval process takes between 7-10 days after the funding company is provided with the full application documentation. After that, the standard TAT can commence on your order.
- Once your application is approved by the funding company, you will receive the Deferred Payment Agreement via email. This process typically takes 7-10 days from the date of submission.
- No, MedQuest Ltd. partners with
to offer our SettlementPay℠ option for product financing. - The lien option is non-recourse, so you don’t pay if you don’t win
- The lien will be around 2.2x the price of the products and services you request.
- You can cancel and proceed paying upfront as long as you have not signed the DPA already.
Payment Questions
- We accept all major credit cards, checks, and wire transfers.
- In most cases, yes. However, the availability of ACH payments may vary depending on the payment method or service. Please call us at 800-633-6251 or write us at info@MedQuestLtd.com for specific details.
- Please make checks or cashier’s checks payable to MedQuest Ltd.
- Prepayment is required for most services. If you have any questions regarding billing or payment terms, please call us at 800-633-6251 or write us at info@MedQuestLtd.com.
Delivery Questions
- Most standard orders are delivered within 2-3 weeks.
- Expert Witness Reviews: Typically delivered within 3-4 weeks.
- Cost Projection Reports: Delivery time varies depending on the type and complexity of the report.
- Standard delivery takes approximately 2-3 weeks, but we’re happy to accomodate faster turnaround times for a nominal rush fee. Let us know your timeline, and we’ll do our best to meet your needs.